KK
Kgodi K
1 reviews | Active since Mar 2023
24 Mar 2023, 19:27
Ghosted by Vodacom
To read so many poor reviews from customers is disheartening. I am as well experiencing the poor service offered. I have been email and calling Vodacom to cancel my phone insurance for a while now and nothing is being done. I have been told someone will get in contact with me but that has not happened. its unfair for customers to keep paying for services that they no longer require. Vodacom please do better!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Mar 2023, 10:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2023, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KK
Kgodi K's updateReviewer Update
25 Mar 2023, 11:45is this an automatic reply, I do not want to keep paying for an insurance I no longer require, its been taking long to cancel and I am still being sent invoices.
KK
Kgodi K's update25 Mar 2023, 11:45
Reviewer Update
is this an automatic reply, I do not want to keep paying for an insurance I no longer require, its been taking long to cancel and I am still being sent invoices.
Vodacom's replyOfficial
28 Mar 2023, 13:28 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please contact the Insurance Team on *** (free from any Vodacom simcard) for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2023, 13:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please contact the Insurance Team on *** (free from any Vodacom simcard) for any further assistance. Regards Consumer Website Team
Best regards,
KK
Kgodi K's updateReviewer Update
28 Mar 2023, 14:21Hi ,
As I have mentioned before I am not using the number . I have emailed multiple times and have stated that my point of contact is through email . please reply to my countless emails.
I do not want to pay for a service I no longer require!
As I have mentioned before I am not using the number . I have emailed multiple times and have stated that my point of contact is through email . please reply to my countless emails.
I do not want to pay for a service I no longer require!
KK
Kgodi K's update28 Mar 2023, 14:21
Reviewer Update
Hi ,
As I have mentioned before I am not using the number . I have emailed multiple times and have stated that my point of contact is through email . please reply to my countless emails.
I do not want to pay for a service I no longer require!
As I have mentioned before I am not using the number . I have emailed multiple times and have stated that my point of contact is through email . please reply to my countless emails.
I do not want to pay for a service I no longer require!