MM
Miss M
1 reviews | Active since Jul 2022
07 Jul 2022, 20:19
Ghost Vodacom account requires real person to cancel
A cellphone contract was **********ly added to my data line account at Highveld Mall on 26 June 2022. I live in Gauteng and have not left the province in over a month. After being sent from pillar to post (no documents have been furnished indicating my request or consent to add the new contract to my account), I am now told to go to the store to cancel the contract I did not sign. I will not do that and I will not be paying for that contract. I am cancelling even the one that I did open, I can’t have this.
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Replies (2)
Vodacom's replyOfficial
08 Jul 2022, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2022, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Miss M's updateReviewer Update
27 Jul 2022, 11:22It's been almost a month and I have not received any feedback. I submitted all required information and was told to wait 7 to 14 working days for my case to be investigated. That period has lapses and I still don't know what the outcome is. The most annoying thing is that this ***** dispute department cannot be contacted via phone, only email, which they never respond to. The customer service call center agents cannot assist either as the ***** dispute department is separate.
However Vodacom can send me invoices and statements in relation to this ********** account. I will not be paying for a contract I did not open and I will be cancelling the one I've rightly had for over 3 years. Vodacom is not the only network provider and I will not tolerate bad service.
However Vodacom can send me invoices and statements in relation to this ********** account. I will not be paying for a contract I did not open and I will be cancelling the one I've rightly had for over 3 years. Vodacom is not the only network provider and I will not tolerate bad service.
MM
Miss M's update27 Jul 2022, 11:22
Reviewer Update
It's been almost a month and I have not received any feedback. I submitted all required information and was told to wait 7 to 14 working days for my case to be investigated. That period has lapses and I still don't know what the outcome is. The most annoying thing is that this ***** dispute department cannot be contacted via phone, only email, which they never respond to. The customer service call center agents cannot assist either as the ***** dispute department is separate.
However Vodacom can send me invoices and statements in relation to this ********** account. I will not be paying for a contract I did not open and I will be cancelling the one I've rightly had for over 3 years. Vodacom is not the only network provider and I will not tolerate bad service.
However Vodacom can send me invoices and statements in relation to this ********** account. I will not be paying for a contract I did not open and I will be cancelling the one I've rightly had for over 3 years. Vodacom is not the only network provider and I will not tolerate bad service.