TM
Thembisa M
1 reviews | Active since Oct 2011
23 Dec 2022, 18:05
Ghost sim swop ??
It’s December and there is lot of ******** out there but to add to the list, my sister just had her Vodacom number sim swooped …not by her. How is this possible Vodacom? I thought there were verification questions you asked before you do a sim swop? Could this be an inside job? How? I am a panicking Vodacom user.
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Replies (2)
Vodacom's replyOfficial
24 Dec 2022, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Dec 2022, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jan 2023, 11:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion with your sister, she confirmed the issue is resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2023, 11:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion with your sister, she confirmed the issue is resolved. Regards Consumer Website Team
Best regards,