Ghost in the (accounting) system

<p>Dear Vodacom. In September 2015 I paid up my contract and moved my old number to a prepaid account. I immigrated to another country and for several months I did not hear a word from Vodacom. Recently I received an account saying that I owe over R1300 in ourstanding fees for that number. This is absolutely impossible. How can a dormant prepaid number rack up any sort of outstanding balance? I have tried numberous times to sort this out with customer service, however I was simply told to pay the outstanding amount first before I can be assisted. This is disgusting service. I have contacted the ombudsman and will proceed with my legal avenues should this not be sorted within the week. My query reference is; I ********** -1</p>