MM
Mpho M
1 reviews | Active since Jun 2012
30 Nov 2016, 22:42
Ghost Data - Vodacom *******
<p>At 19h30 i checked my data to see how much dowloading I could do before midnight because the data was expiring today. I had well over 1Gig of data, and ofcourse I have been keeping track of it. By 21:00 when I sat down to do updates I was only left with 150MB. I called customer service and I have been holding for over an hour, i didnt know if that was possible until today. I guess they are waiting for midnight to answer calls because of the theft they are busy with. I want my data back</p>
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Vodacom's replyOfficial
01 Dec 2016, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2016, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,