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Elizabeth G

1 reviews | Active since Nov 2014

11 Sept 2018, 01:57

Getting Vodacom to effect a cancellation request and stop billing me monthly

I need to know how to get a contract cancelled. I provided a signed letter to a branch, emailed cancellation.retention@vodacom (no response) and have been in contact with Vodacom Customercare on a monthly basis since May 2018. I have now been billed R1000 for two months after the contract expired. My most recent enagagement with Customer Care was last week. Any idea how I stop the contract and stop getting billed R1000 a month? Thanks for ideas.

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Replies (3)
Vodacom
Vodacom's reply11 Sept 2018, 07:13
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Sept 2018, 10:04
Official

Good day

Please note that we have tried making contact with you on numerous occasions and to no avail.

If however, you do still require assistance and intervention you may respond via email.

Regards
Consumer Website Team

Vodacom
Vodacom's reply17 Sept 2018, 18:59
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team