1 reviews | Active since Mar 2011
Getting *****ed by Vodacom & FNB... time to change
I have been a loyal Vodacom customer for many years now. I have various contracts with Vodacom and cannot help but feel that I am being *****ed in every way possible. <br> <br> I have just logged into my Vodacom app to find that my Data bundle is a little on the low side and to avoid the ASTRONOMICAL out of bundle charges I thought I would top up with another 1 GIG as I have done many times before. So, I log into my FNB and see what eBucks I have left and use this as the first option, as I have done before only to find out that my number (RED ADVANTAGE contract) does not qualify. So I phoned up FNB to find out what the issue is and they tell me that that only pre-paid customers can utilize this feature and not contract customers. This is a first I thought, I have been doing this for ages now and suddenly this is an issue. I asked them why their clients were not notified and they simply rep**** it is a contact between FNB & Vodacom and that I need to contact Vodacom to ask them (Poor show FNB too!). I call Vodacom and they cannot help me either, apparently I now need to go into an FNB branch to find out the reasons why. Running out of characters... fed up and tired of being *****ed!
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that I will make contact with you in due course to assist with your query.
Regards
Kulsoem
Consumer Website Team
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that I will make contact with you in due course to assist with your query.
Regards
Kulsoem
Consumer Website Team
