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Deon M

1 reviews | Active since Feb 2018

23 Feb 2018, 08:31

GETTING **** BY VODACOM - REFUND AND CANCEL ALL MY SUBSCRIPTIONS.

I received my statement, and notice a billing amount of R395.38 for Vodafone Live. After investigating it shows I have subscriped for "Weekly -save R2" R5.00 daily, "Real Time News" R7.00 daily, Like it " R7.00 daily, "Cookies Factory" R7.00 daily, "Mobile Academy" R10.00 daily, "Mobile Academy "R10.00 daily, "Mobile Academy" R10.00 daily, - notice 3 times on same day, "Hia Special" R7.00 daily.

What *******, do you really think I don't have a life. I am married (happy) and don't need to chat or subscripe. I phoned Vodacom today and they can't help but they can charge. Is Vodacom at the point so desperate to collect money from the public, charge but don't have answers. Provide me with contact numbers ********** and ********** and email ********** I must sort out my own things.

I want all my charges/money returned to me on my statement by Vodacom and cancel all above subscriptions. If Vodacom can charge surely they must be able to provide the service. Why don't you put something in place notify the customers that something is getting charge that was not done previously. Make sure that customer are treated in the correct way and not being ****med. This is yet again a ****.

I am giving a warning that if this is not sorted out I will proceed this to the Ombudsman, Media, Regulator to investigate. I want all my money refunded on my next statement.

Deon Matthysen

0
Replies (2)
Vodacom
Vodacom's reply23 Feb 2018, 09:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DM
Deon M's update23 Feb 2018, 13:45
Reviewer Update
DeonMatthysen: privately THIS IS THE ANSWER RECEIVED FROM THE INFORMATION RECEIVED FROM VODACOM. WHAT THE HELL IS GOING ON!! I WANT MY MONEY BACK ON THIS VODACOM MONEY MAKING BUSINESS. Dear Deon Matthysen, Thank you for contacting WASPA (Wireless Application Service Providers' Association). The Wireless Application Service Providers' Association is an industry body representing various WASPs who provide content services over the cellular networks (ring-tones, wallpapers, competition, bulk-sms etc). We do not provide any services ourselves. Vodafone Live is not a WASPA member. Unfortunately, this means that your complaint falls outside of WASPA's jurisdiction. I have, however, passed on a copy of your complaint to our colleagues at Vodacom. In addition, I encourage you to contact Vodacom's customer care centre directly. You can reach them at or . Regards Charles Reuvers WASPA Secretariat http://www.waspa.org.za/