1 reviews | Active since Nov 2016

03 Mar 2017, 12:32

Getting really fed up with the pathetic service

<p>YET AGAIN.... SEEMS LIKE VODACOMS SERVICE IS GETTING WORSE AND WORSE. SO MY MOBILE DATA IS OFF.... DEBIT ORDER WENT OF LIKE ALWAYS... RECEIVED SMS THAT MY CREDIT LIMIT WAS ACCTIVATED?????????? pLEASE EXPLAIN AS TO HOW A CREDIT LIMIT CAN BE ACTIVATED IF I HAVE A TOP UP CONTRACT.... LERATO THE CUSTOMER SERVICE AGENT... ASSISTED ME AS GOOD AS POSSIBLE CANNOT COMPLAIN ABOUT HER SERVICE... bUT THE REST OF VODACOM IS SO PATHETIC... AND TO INFORM ME THAT IT WILL TAKE 24 HOURS FOR THE MISTAKE TO BE RECTIFIED... THIS IS UNACCEPTABLE... FOR SOMETHING THAT IS NOT MY FAULT AND I MUST WAIT FOR THEM TO FIX IT.... THINK ITS TIME TO MOVE TO ANOTHER SERVICE PROVIDER</p>

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Replies (2)
Vodacom
Vodacom's reply03 Mar 2017, 13:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Mar 2017, 07:32
Official

Good day

Our records reflect that the matter has since been resolved.

We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Regards

LA