getting know where!!!!!

My dad blacklisted his bb z10 after a burglary at there house.after a while he found the device and gave it to me.i went to the vodacom branch to unblock it.they needed a cell nm that worked in the device and i supp**** then with it.then they wanted id and filed out application forms of the person who reported the phone ******.i gave them all of that.they said i should wait 5days.day5 i got no feedback yet and device stil blocked.i called the branch and they said it will take a bitlonger because the cell nm has been recycled.day6 stil no feedback and i phoned the branch again.they said i must phone the accounts department.after ive been transfered 6times and still no one can help i phoned the branch again.they said they will resend the applucation.day8 still no responce.i phoned again.no one available in branch to assist me and had to phone again.this time they said to switch of device for 12hours.after 24hours still no results and ohoned again.they said it has been unblocked on there system.BUT MY DEVICE IS STILL BLOCKED!! THIS IS GETTING PATHETIC NOW AND UNEXCEPTABLE.