Getting half what I signed for

Hi,<br> <br> In June i went to Bayside mall to change my contract from a top up R350 to a Smart XL package. Seeing that i didn't take a phone the consultant said i qualify for the added value package. When i checked my balance yesterday i only received half of what i signed for.<br> I stay in Stellenbosch and drove all the way back to Blouberg (bayside mall) to ask what is wrong. I spent a total of two hours in store (between customer care and store management ) only to get a answer of sorry there is nothing vodacom can do and will have to pay for my package and be happy with half the minutes + data im getting or cancel and go back to my old contract.<br> The big dispute came from the difference from a migration and upgrade.Only on upgrade you receive a added value when no phone is taken and not on a migration. I fail to see how this is my problem as this should have been explained to me in store when a signed for the SMART XL + ADDED value. <br> <br> After the staff in store admitted their fault , way is Vodacom not helping me ??????<br> There is not much as what i can say about your call center - as i think their primary job is to just transfer you from one person to another. <br> <br>