Getting fleeced by Vodacom!! Terrible service

<p>To my ever lasting regret I signed up for a Vodafone Vodacom mobile package in September 2014.</p> <p>I was at first optimistic about using the product and surfing the web as I have always used Vodacom as my service provider and have never been disappointed. I read through the contract and they even said that the cancellation costs for the contract would be, as I remember it a "reasonable amount". </p> <p>Everything went sideways after that. Firstly, the modem issued would not work on most days. I had to reset the thing at least twice and when I was finally fed up and wanted to cancel, said "reasonable amount" was the outstanding balance,</p> <p>So, I just resigned myself to paying the monthly fee of R289.00 per month for a product that doesn't work on most days as I had signed the contract.</p> <p>Fast forward to August this year and I am working overseas. I email vodacom, stating that I do not intent to renew my contract and then in typical vodacom fashion, charge me R1089.00 with no explanation and again at the end of September for the same amount.</p> <p>After numerous emails, a R300 international call to Vodacom, without anybody bothering to pick up their phone and even more emails, I get an email saying that my contract has been renewed and upgraded all without my consent. </p> <p>The monthly fee jumped from R289.00 p/m to R1089.00 p/m and not once did I receive any correspondence from vodacom. In addition these charges were even charged prior to the end of my original contract.</p> <p>I have subsequently requested that they send me my contract as I am working overseas so that I can take this further, but still no reply. </p> <p>I am so angry and frustrated with this situation and can say with all honesty that Vodacom will never see a cent from me ever again. Also, after relaying my story to family and friends, I find out I am alone and I know of at least three life long customers of Vodacom in my family that will not be renewing their contracts.</p> <p> </p> <p><br />I hope I get some reaction to this review, but in the mean time I will be proceeding with legal action.</p> <p> </p> <p><br />Zandi Nel</p> <p>Life long customer lost...</p> <p> </p>