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Dean N
1 reviews | Active since May 2017
29 Jan 2024, 14:47
Getting Fibre to new place from Vodacom ISP
I have moved to a new place. Struggling to get my Fibre connected. Vodacom says there have requested Metrofibre to validate address. The agent that assisted me with the relocation order did not advise that its a 1 month process. Pathetic service from Vodacom.
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Replies (2)
Vodacom's replyOfficial
30 Jan 2024, 07:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2024, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Dean N's updateReviewer Update
01 Feb 2024, 10:00I have been still following up on the fibre router delivery.
Still nothing. Some agent closed the ticket without the order complete. I have at the point of canceling my vodacom service.
Still nothing. Some agent closed the ticket without the order complete. I have at the point of canceling my vodacom service.
DN
Dean N's update01 Feb 2024, 10:00
Reviewer Update
I have been still following up on the fibre router delivery.
Still nothing. Some agent closed the ticket without the order complete. I have at the point of canceling my vodacom service.
Still nothing. Some agent closed the ticket without the order complete. I have at the point of canceling my vodacom service.