1 reviews | Active since Sept 2016

27 Sept 2016, 11:01

Getting debited for promotion 5gigs

<p>I recently upgraded my contact in June and was offered a free once off 5gigs promotion. The very next month Vodacom debited my account for the 5 gigs and when I called them to complain they said they would rectify it and reimburse me. The issue was never resolved because they have continuously debited my account thereafter on a monthly basis for an additional 5gigs data. I called them and they not resolving the issue and I did not receive any refunds as well. I am very disappointed in the recent bad service from Vodacom recently. </p>

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2016, 12:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team