Getting debited for promotion 5gigs
<p>I recently upgraded my contact in June and was offered a free once off 5gigs promotion. The very next month Vodacom debited my account for the 5 gigs and when I called them to complain they said they would rectify it and reimburse me. The issue was never resolved because they have continuously debited my account thereafter on a monthly basis for an additional 5gigs data. I called them and they not resolving the issue and I did not receive any refunds as well. I am very disappointed in the recent bad service from Vodacom recently. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
