HS
Hema S
1 reviews | Active since Nov 2012
07 Aug 2020, 18:08
Getting consumer into debts.
Hi, I am new customer of Vodacom from April 2020. I took a data contract, 80 gigs. I am not satisfied with vodocom. I am making Manuel payments and Vodocom is adding fees to my account and as well as my bank account making me into debt! I took promotional data for a short time and not want to cancel.I am shocked with Vodacom' s service.
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Replies (2)
Vodacom's replyOfficial
08 Aug 2020, 11:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2020, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Aug 2020, 10:48Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Drawing reference to service request number ***, our accounts team declined the removal of the debit order as the account is not older than 12 months.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Drawing reference to service request number ***, our accounts team declined the removal of the debit order as the account is not older than 12 months.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2020, 10:48
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Drawing reference to service request number ***, our accounts team declined the removal of the debit order as the account is not older than 12 months.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Drawing reference to service request number ***, our accounts team declined the removal of the debit order as the account is not older than 12 months.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,