NM
Nivan M
1 reviews | Active since Mar 2009
05 Jul 2018, 21:22
Getting Charged Incorrectly
Cellphone contract was ending in February 2018, so informed Vodacom I will not be renewing and want to switch to pre-paid. All was agreed. Then a month or so later received a bill for "cancellation charges". I disputed this and was sent from pillar to post, but got no positive outcome. They were also supposed to have sent my latest statement which has not come through. Now Vodacom wants to list me. Really disappointing service and treatment. Also, this does not sound like the correct thing to do.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jul 2018, 07:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2018, 07:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jul 2018, 11:15Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Best regards,
Vodacom's reply10 Jul 2018, 11:15
Official
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Best regards,
NM
Nivan M's updateReviewer Update
18 Oct 2018, 14:38Hello Dominic, thanks, I trust the issue is sorted out now.
NM
Nivan M's update18 Oct 2018, 14:38
Reviewer Update
Hello Dominic, thanks, I trust the issue is sorted out now.