AW
Audrey W

1 reviews | Active since Sept 2011

24 Oct 2022, 17:54

Getting charged for a cancelled contract

I took out a new contract in Dec 2020 and cancelled in store within the cancellation period. They deactivated the number that was associated with the contract 2 or so months later, I didn't use it much so didn't care. They have now sent lawyers after me trying to claim for a contact that I cancelled, on a number that hasn't even been active since Feb 2021. No matter how much I try tell them I cancelled and have no active contracts, they are adamant I must pay. Its affecting my name and credit score now!

0
Replies (2)
Vodacom
Vodacom's reply25 Oct 2022, 07:37
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
AW
Audrey W's update27 Oct 2022, 18:28
Reviewer Update
Yes, I stated that in my review. An account I CANCELLED has been handed over. There should not be an account to hand over. Your company with its poor admin skills is now affecting my credit score. Clear the contract and remove me from your system. I will not pay a cent for a contract I cancelled.