WB
Warren B
1 reviews | Active since Jun 2017
01 Feb 2019, 13:01
Getting Bulldozed again by VODACOM
I need assistance please! I am slowing starting to lose my patience! I got a new Samsung Galaxy Watch in November 2018, in December, the watch started giving me issues, I took it to Vodacom Repairs in Sandton in Jan 2019. The watch is WATERPROOF meant for diving up to 50m, I didn't even swim with it. They want to charge me R2800 to have it fixed due to WATER DAMAGE?????????? I NEED SOMEONE TO PHONE ME AND EXPLAIN TO ME, HOW A WATERPROOF WATCH CAN GET WATER DAMAGE AND HOW THE F**K IS IT OUT OF GUARANTEE UNDER 2 MONTHS!!!!
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Replies (3)
Vodacom's replyOfficial
01 Feb 2019, 14:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Feb 2019, 08:30 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and feedback provided. Regards Consumer Website Team
Vodacom's reply11 Feb 2019, 08:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and feedback provided. Regards Consumer Website Team
WB
Warren B's updateReviewer Update
11 Feb 2019, 08:39Yes, I was contacted but my issue is still not resolved. Vodacom wants to claim that the warranty has expiered... The watch is less than 2 months old. There is obviously a facotry issue with the watch as it is supposed to be used for diving up to 50m.... I didn't dive to 50m... And it has "water damage". As Vodacom is supposed to be the service provider because I got the watch through Vodacom, surely they should contact their "device specialist" aka Samsung to sort out the issue???
WB
Warren B's update11 Feb 2019, 08:39
Reviewer Update
Yes, I was contacted but my issue is still not resolved. Vodacom wants to claim that the warranty has expiered... The watch is less than 2 months old. There is obviously a facotry issue with the watch as it is supposed to be used for diving up to 50m.... I didn't dive to 50m... And it has "water damage". As Vodacom is supposed to be the service provider because I got the watch through Vodacom, surely they should contact their "device specialist" aka Samsung to sort out the issue???