RG
Robert G
1 reviews | Active since Sept 2011
07 Dec 2021, 09:23
Getting billed long after cancellation.
I cancelled my Vodacom service after 1 week of terrible internet service. It took weeks for the service to be eventually cancelled. I ultimately had the service active for 1 month so I am happy to pay the 1 months fees, however Vodacom continues to debit my account months later. PLEASE can you STOP debiting my account.
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Replies (2)
Vodacom's replyOfficial
07 Dec 2021, 09:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2021, 09:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RG
Robert G's updateReviewer Update
15 Dec 2021, 13:44Thank you very much. Not sure why a post to HelloPeter was needed for all this to be resolved.
RG
Robert G's update15 Dec 2021, 13:44
Reviewer Update
Thank you very much. Not sure why a post to HelloPeter was needed for all this to be resolved.