1 reviews | Active since Mar 2009
Getting an Answer!!!!!
I have been trying to open a cell phone contract with Vodacom since the 24/03/2016. The person in store is very helpful although the staff at the store is useless. Amanda Mpondo is holding my phone for me and trying to help me by sending off the application however the person who is dealing with my bank statements and application seems to not understand english and refuses to speak to me directly. I have called 6 different call centres to try and get in touch with this guy to help him understand my accounts but nobody is able to help because every time i get hold of someone who is not in the right department. I am self employed and needed a working phone on Thursday already. They could not help on thursday i was suppose to get it on Saturday but now the person with my application is not helping at all.<br> <br> It is now three days of not being able to work and these people just dont seem to care
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Regards
Consumer Website Team
Best regards,
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that I will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
