Getting a statment seems to be rocketscience!!!!

I have now phoned your customer care number (111) about 4 times today, wasting more than an hour, getting a different response from your team every time, still with no resolution All I needed to do is get my monthly statement from you and activate my itemised billing on my account. Now I have tried to get this from your online platform, but apparently you have technical issues on this as well. Below a list of all of the responses received from your team members:<br> <br> 1. Please hold, I will transfer you - then got cut off<br> 2. Please hold, I will transfer you, please call 082-114, then got cut off again<br> 3. Called for the third time only to be told to phone *** or they will send me an sms with a number. <br> 4. Called ***, and have been holding on now for more than 25 minutes, being transferred to just about the 50th consultant, with no assistance. <br> <br> I honestly do not have 2 hours to waste as I also have a job to do. I have never in my life experienced such horrible service for such a really simple request. You are very quick to debit my account at the end of the month and never seem to have any technical issues then, but somehow this simple request is rocket science. <br> <br>