1 reviews | Active since Mar 2017
getting a contract takes forever
<p>my husband and I went to vodacom shop at campus square on the 17th ofJune. Pretty basic. He was getting a new device and moving to Vodacom and i just needed to move from prepaid to contract.</p> <p> </p> <p>You would think they would be happy with the new business but instead my husband has a device and his sim has still not been registered.when he went back to sort it out the assistant was not clear and just said he was processing it. last Sunday we went to Cresta and they tell us they cant help us because the assisstant hadnt submitted the application *sigh*. Today my husband goes back and the guy still says to wait another 48hrs.</p> <p> </p> <p>He told me it was impossible to help me so in turn i just called the call centre on the 23rd to set up my new contract. Today I recieved a box that was supposed to be my new sim card but was actually some cardboard, sealed bubbled up plastic and a manual for the contract I don't have!</p> <p> </p> <p>Thanks Vodacom. THanks for wasting our lives on our behalf</p>
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Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
