Get your service up to scratch

It's 5 weeks now since I've ordered 2 phones from Vodashop Kolonnade. I was very clear that I needed the phones immediately and I was told it is fine with the shop. They arrived with one phone and told me the 2nd phone would arrive the following week. Nothing was delivered the following week. Four weeks later, still nothing. I contacted them to enquire and was told delivery would happen 23 September. Today the 30th of September I enquired again and today I was told the consultant was off sick. During this 5 week period, no communication was had between myself and the Kolonnade Vodashop. Surely they can pick up a phone and explain to me what's going on? The contracts were signed 5 weeks ago and paperwork was processed 5 weeks ago and the Vodashop was paid out by Vodacom already but the Vodashop treats me like a piece of **** although they have already earned their commission for the transaction. Now the shop manager shouts at me that their commissions have nothing to do with me. Off course it has. They have my business and commissions in their pockets but I don't have my goods or any community from them. Tomorrow is just another day and if we get to you then we'll get to you. Now the manager - Vera - tries to guilt trip me by saying that they did me a favour by delivering the 1st phone. If it was going to be a problem then she should have said so and I would have gone somewhere else but her business ways are to shout at customers and accuse them of skouting at her. I'm not stupid, I've seen this kind of behavior many times in my life. I might be an ape, but I'm and old ape and I refuse to be treated like a child. Not from her or anyone else.