Get your house in order, Vodacom!!!

My daughter is a student tutoring for spending money. Vodacom deducted her account twice and when she queried the double deduction, she was told that they (Vodacom) can't see the problem, because she is not going to pay next month. Problem is the money was not budgeted for and she doesn't have the money to pay her contract twice. My daughter was then told the money would be refunded withing the next 3 - 7 working days. So, guess what?? Instead of refunding the money, the payment was deducted for a THIRD time from her account!!!!! Really Vodacom!! How can something like this happen. Please refund my daughter with the same speed you deducted 3 premiums from her account!!!