JD
Jacinda D
1 reviews | Active since Feb 2011
26 May 2022, 12:40
Get your business in order
so today I have spoken to 3 consultants from Vodacom which no one could assist me. Customer Care: Sfiso Sales: Sandele Aftersales: Mapula Email ***
I am not a Vodacom Customer and never wish to be one. All I wanted was a Handset (device) which your online shop provide a once of purchase for a device however I didn't get a ref number nor an email to show that i have done this purchase no days later i need to follow up with no one which is able to assist me.
Your aftersales consultant Mapula which I was speaking to rather pervious to speak to her colleagues and place me on mute. not once but 3 time and gets upset when i tell her not to place me on mute.
There are no managers available to assist or listen to customer to get assistance
Today is Thursday 12:38. I want the device i paid for by COB Friday 26 May 2022.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
26 May 2022, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2022, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JD
Jacinda D's updateReviewer Update
26 May 2022, 14:57Thank you its 14H56 and no one has contacted me as yet.
COB is close of business Friday 27th of May 2022 my business closes at 17H00. The device should be in my hands.
COB is close of business Friday 27th of May 2022 my business closes at 17H00. The device should be in my hands.
JD
Jacinda D's update26 May 2022, 14:57
Reviewer Update
Thank you its 14H56 and no one has contacted me as yet.
COB is close of business Friday 27th of May 2022 my business closes at 17H00. The device should be in my hands.
COB is close of business Friday 27th of May 2022 my business closes at 17H00. The device should be in my hands.
JD
Jacinda D's updateReviewer Update
27 May 2022, 14:01Still no feedback from Vodacom and you trying to give me the run around.
No one contacted me and its 2 already you have 3 hours left
No one contacted me and its 2 already you have 3 hours left
JD
Jacinda D's update27 May 2022, 14:01
Reviewer Update
Still no feedback from Vodacom and you trying to give me the run around.
No one contacted me and its 2 already you have 3 hours left
No one contacted me and its 2 already you have 3 hours left
JD
Jacinda D's updateReviewer Update
30 May 2022, 12:35So No one has contacted me nor have this issue been dealt with.
All I wanted was to get my son a nice birthday present something that I have never given him which is a cellphone cause He never had one now that he is entering life and done with school it would be the right thing to do.
so his birthday came and gone and didn't receive a gift from me cause the money is received for vodacom.
You a brilliant way of spoiling special moments for other people I must say
All I wanted was to get my son a nice birthday present something that I have never given him which is a cellphone cause He never had one now that he is entering life and done with school it would be the right thing to do.
so his birthday came and gone and didn't receive a gift from me cause the money is received for vodacom.
You a brilliant way of spoiling special moments for other people I must say
JD
Jacinda D's update30 May 2022, 12:35
Reviewer Update
So No one has contacted me nor have this issue been dealt with.
All I wanted was to get my son a nice birthday present something that I have never given him which is a cellphone cause He never had one now that he is entering life and done with school it would be the right thing to do.
so his birthday came and gone and didn't receive a gift from me cause the money is received for vodacom.
You a brilliant way of spoiling special moments for other people I must say
All I wanted was to get my son a nice birthday present something that I have never given him which is a cellphone cause He never had one now that he is entering life and done with school it would be the right thing to do.
so his birthday came and gone and didn't receive a gift from me cause the money is received for vodacom.
You a brilliant way of spoiling special moments for other people I must say
JD
Jacinda D's updateReviewer Update
06 Jun 2022, 22:42Good day
Kindly note out of everyone including yourself writing me this note you social media team is currently busy with my dilemma which they a diligently working on and keeping me updated.
I have to say Your social media team is the only team that assist me and didn't pass the buck to anyone else or for myself to figure our I have the greatest respect for that team. That is the only team in Vodacom that understand what it means to be customer centric and going out of there way to assist me while people that are suppose to be banking the transactions is not doing there Jobs.
you will hear again from me when this ordeal is over and i will be demanding rewards for customer service and days off for the same social media team you speaking off even if i must go to the media to demand it i will
Kindly note out of everyone including yourself writing me this note you social media team is currently busy with my dilemma which they a diligently working on and keeping me updated.
I have to say Your social media team is the only team that assist me and didn't pass the buck to anyone else or for myself to figure our I have the greatest respect for that team. That is the only team in Vodacom that understand what it means to be customer centric and going out of there way to assist me while people that are suppose to be banking the transactions is not doing there Jobs.
you will hear again from me when this ordeal is over and i will be demanding rewards for customer service and days off for the same social media team you speaking off even if i must go to the media to demand it i will
JD
Jacinda D's update06 Jun 2022, 22:42
Reviewer Update
Good day
Kindly note out of everyone including yourself writing me this note you social media team is currently busy with my dilemma which they a diligently working on and keeping me updated.
I have to say Your social media team is the only team that assist me and didn't pass the buck to anyone else or for myself to figure our I have the greatest respect for that team. That is the only team in Vodacom that understand what it means to be customer centric and going out of there way to assist me while people that are suppose to be banking the transactions is not doing there Jobs.
you will hear again from me when this ordeal is over and i will be demanding rewards for customer service and days off for the same social media team you speaking off even if i must go to the media to demand it i will
Kindly note out of everyone including yourself writing me this note you social media team is currently busy with my dilemma which they a diligently working on and keeping me updated.
I have to say Your social media team is the only team that assist me and didn't pass the buck to anyone else or for myself to figure our I have the greatest respect for that team. That is the only team in Vodacom that understand what it means to be customer centric and going out of there way to assist me while people that are suppose to be banking the transactions is not doing there Jobs.
you will hear again from me when this ordeal is over and i will be demanding rewards for customer service and days off for the same social media team you speaking off even if i must go to the media to demand it i will