Get Your **** and Service in Order

I have had a horrible experience with Vodacom since I've opened up a contract with them. This morning at 07:46 I get an SMS stating that my monthly device insurance will be updated to reflect on my latest invoice and my premium will change to R220... I DID NOT REQUEST FOR INSURANCE. Logged into my Vodacom App just to see that the amount has been added to my freaking bill. Then I get another SMS that states Your cancellation request for my Vodacom device insurance has been processed. Again I did not speak to anyone not sure what is going on. And it does not end there, noooooo. I get another freaking SMS saying that my phone has been added to my POLICY. WHAT POLICY?! Then another SMS that follows that to say the phone has been removed from my POLICY.

I call Vodacom insurance I get through to a Thando and she advised that this phone has been insured since April, how is that even possible when I got this phone LAST MONTH. Thando who was meant to send me an email explaining what is happening and why this is happening. I was informed that I would receive it within an hour and it's almost 3 hours later and guess what... Still no EMAIL.

I would not recommend your service to anyone. At this rate, I should just go with my GUT and CANCEL with you guys