GET THE JOB DONE AND DON'T JUST CLOSE THE CASE BECAUSE YOU CANNOT FIND A SOLUTION!!!!!!

SR*** to my horror I received an email from Vodacom informing me that my case, with the above case number, has now been CLOSED!!! HOW in the world can you CLOSE a case that has not been resolved!! I STILL HAVE NO INTERNET SINCE 15 MAY 2024. How long is it still going to take you to sort out this problem. I am reaching boiling point with Vodacom. Yes, they phone me every single day, TO ASK ME, is my internet now working. I reply, as always, NO THE INTERNET IS NOT WORKING. Their reply: they will escalate this!!!! Escalate I now see means: mark the case as CLOSED even if the problem is not solved!!! VODACOM this is pathetic to say the least!!