Get rid of Vodabucks store,tired of losing my hard earned money

Oh my word,what a fool I am.23 days and how many sales agents later,I still have mot received my refund,but money was deducted from my account 1 January 2022 already.No service or product received,just endless frustration. A few days ago my children crave some Krispy Kreme doughnuts,as a treat,I thought lets use my Vodacom app.There we go again.Money deducted from bank account,but at this moment transaction still reflects as pending, since before the weekend.Is Vodacom determined to take even the little treat a single mom wants to gets her kids. I am disappointed in the network I have been supporting gor over 20yrs