RV
Renato V

1 reviews | Active since Feb 2019

13 May 2019, 10:39

Get out off my life Vodacom

I been with vodacom for 20 years until vodacom double invoice me in June 2017. Vodacom switch my network off until i pay the outstanding double invoice amount .I spoke to 10 people at customer care to resolve this problem and log a fault report ,but still nothing been done to the double invoice, vodacom can see the problem on there side but nothing was done to rectify the the problem .I eventually left vodacom and join another service provider.

Vodacom first attorney phone me six months later to ask when am i going to pay Vodacom back .I sent them all the documents of double invoices made by vodacom and he agree its on Vodacom side the problem .Till today they got 6 Attorneys to ask me when am i going to pay back the money .

Be careful to use vodacom

0
Replies (2)
Vodacom
Vodacom's reply13 May 2019, 12:13
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 May 2019, 08:36
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team