Get New Staff!!!

I had the privilege to take a phone on contract for my daughter and I with Vodacom. We selected the phones from Vodacom4U at Greenstone Mall. The process was quick and smooth, hassle fee. The sales lady( we will call her Flower)was handsoff in ensuring every time went well including getting insurance for the devices. The sims were allocated to the “corresponding” phone and an esim also provided for the main line asi wanted to keep my initial line. Five months later, i needed the phone fixed because i had dropped it…The phone went in hassle free, to my surprise the insurance refused to fix the phone firstly they said it was not insured, no one in the shop could allocate the documents for the devices that indeed they were insured but they are deducting right!That was resolved, next thing was “phone usage” the wrong sim is in the wrong phones.The IMEI on the box does not match the sim card in the device taken in. Oh wow!!!so whos problem is that! Mine right. The phone went in first week of April and was collected back by me unfixed end of April because the staff at Vodacom did not do their job and allocated the blame on me yet they captured the information on the system, they put the sims in the phone. Till today there is been no communication about this being resolved. All “Flower The sales lady” managed to do throughout this whole thing was tell me how she keeps forgetting to give me feedback about the process(i have it one screenshots) and totally waste our time and money. We are paying for a service that cant be rendered and they don’t want to cancel the service. Futile assistances!