cB
chante B
1 reviews | Active since Oct 2024
11 Mar 2025, 11:41
GET MY STUFF SORTED
To be honest I am so tired of constantly having to fight for these type of things, I made my regular payment for my wifi on the 2nd of March or the 3rd, because when my debit order gets deducted it is an amount that I did not even have any knowledge of, now you say I still owe this certain amount, which I am guessing is from December, but when I went in to the store to check my balance for the month, it said R0.00. so please inform me actually what f**k is going on. because I have reached my limit
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Mar 2025, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2025, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Mar 2025, 09:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning we have discussed the account and that it is in arrears
As per request we have changed the delivery of your invoices and statements via email ***
We have sent you the last 3 invoices and a statement as you were not receiving delivery via email instead via sms. Regards Vodacom Consumer Website Team
As per request we have changed the delivery of your invoices and statements via email ***
We have sent you the last 3 invoices and a statement as you were not receiving delivery via email instead via sms. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Mar 2025, 09:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning we have discussed the account and that it is in arrears
As per request we have changed the delivery of your invoices and statements via email ***
We have sent you the last 3 invoices and a statement as you were not receiving delivery via email instead via sms. Regards Vodacom Consumer Website Team
As per request we have changed the delivery of your invoices and statements via email ***
We have sent you the last 3 invoices and a statement as you were not receiving delivery via email instead via sms. Regards Vodacom Consumer Website Team
Best regards,