Get cell connected

My disable husband has had this cell nunber for a number of years. He had a high account of R18,000 - which took 4 months and 6 hours at Canal Walk to sort out. Me having to take him the wheelchair. We cancelled the contract as from 31 August - but asked to stay on prepaid - now the phone is cut off - we were told to go into a Vodacom Store - this we did yesterday afternoon at 16h45- my husband not well with flu and in the wheelchair - only to be told they would try and sort problem out - phone number has been deleted - I tried to speak to 111 a few minutes ago - and got told to go a Vodacom Store to verify address!!!! When I threaten with \hello Peter"- cut me short and put down the phone - very sad that Vodacom enjoyed receiving my husbands money when there was a contract - totally disgusted """