GET A NEW PHONE AND DOES NOT WORK

on monday 8/6/15 i upgraded my contract. i get the device 2days later, i want to make sure the phone is working 100% before siging for the device and the couriers wont let me. after setting the phone up i notice that the phone does not play any sounds on it. the customer that is recieving the phone should be allowed to make sure that everything is working before signing any papers. now i have to wait 7 to 14 days so they can first see if the phone is faulty before i get another one or if they must repair the phone. i am really disgusted with vodacom i have been with them for many years and i always seem to get the worst service.