Gert J. Adams

I am a client of Vodacom for more than twenty years. I had seven contracts at Vodacom of which 5 have expire during September and October 2023. I cancelled those contracts which expired, in time, one month before the expiring date. The cancellation department of Vodacom upgrate all the contracts wich I cancelled. I phone the cancellation department several times (7 times to be exact) and also the reversal dept to asked them to reverse the upgradings and to cancell the contracts. I am a pensioner and I told all the consultants that a cannot affort the payments of R1770 per month. The two contracts that expired in September are; *** and *** and those contracts which expired in October are: ***,*** and ***. The first person to whom I spoke,told me that I cannot cancelled my main number,because I still have to pay my monthly bill on the *** number. I can not use 4 of the routers and/or simcards because it do not work. I cannot use the two laptops,because they do not have software installed on it. I have pay every three months R1200 to install software. My monthly payment was reduce in September to R1 300 + and in October and November the payments increased to R1 407.76. I do not buy any advance airtime or data. They reduced the two contracts which me and my wife use as our phone numbers to R99 each,so we kept those two contracts,namely *** and *** I still have to pay for the two laptops which expire in February 2024 an which I will cancelled in January 2024. I will appreciate your help in this recard. i am not a business and want you to clarify my case with Vodacom. You are welcome to publish my review. Thank you so much