Generic response, vodacom probably not even reading these complaints

Having issues where the confirmations team is not contacting my to upgrade my contract and vodacom keeps sending me this generic BS response

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards, Vodacom Consumer Website Team