MM
Muzi M

1 reviews | Active since Oct 2017

18 Oct 2017, 14:04

General Issues

Have you ever seen how great Vodacom is when comes to marketing ? They offer all of these great deals, offer so many promotes and about how they are the best cellular network in the country, right? But after they have secured you as a client, they tend to care less about your membership because they know that your means to communicate is dependent on them.

I have a very simple issue (unable to make out going calls) that I would have thought Vodacom could fix in a few minutes. I have been trying to resolve with Vodacom for over a week now with no luck.

What more do I need to do to get a decent service and someone to resolve this issue from Vodacom?!?!?

0
Replies (3)
Vodacom
Vodacom's reply18 Oct 2017, 14:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MM
Muzi M's update18 Oct 2017, 15:16
Reviewer Update
I hope it is pretty soon because I am looking to go to one of the other networks.
Vodacom
Vodacom's reply19 Oct 2017, 15:49
Official

Dear Muzi Mallet,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

Regards,

UW

Best regards,