Gave notice to cancel, received email confirmation and 5 months later we are still being debited@!

<p>So shocked with the service we have recieved from Vodacom! we have a business cell phone which we emailed and requested it be transferred over to Pay as you go in September 2016. We recieved an email from Lavern on the 27th Sept 2016 at 2:24pm saying "Please be advised that your request has been received and will be processed" Yet to date our account has still been debited every month?!! When we have called in on 3 seperate occasions now to sort this out we get passed around from person to person all with difference excuses and no explanaition as to why this was not processed as promised via email and no one even has the decency to get back to us after we get told its 24 - 48 hours turnaround!! My last (3rd) phone call I made was on the 30th Jan 2017 at 08:48am and I spoke to Arena and we still have not recieved a follow up call and that was 8 DAYS ago!! Shocking service and we demand a full refund for all funds debited imediately. Clearly you do not care about your customers, we will make sure to let people know about your business ethics and we will no longer hold our business or personal accounts with you. </p>