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Catherine C

1 reviews | Active since Feb 2025

26 Aug 2025, 04:58

Gave me someone else sim number who owes contract and I get lawyer threats for something I don’t know about my contract is only 2-3 months old

They gave me someone else contract number within 2 months of using my contract sim they say I owe them 5000 on the Vodacom app when I log in it doesn’t allow me access it says it belongs to someone else I get lawyer massage on the sim card when I call to ask they tell me that the massage was meant for the previous owner of the SIM card Vodacom wrack

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2025, 08:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team