GATVOL WITH VODACOM's ****PY SERVICE

VODACOM!!!!!! Anybody there? It has now been carrying on since 23 November 2018. Again... please listen to all recordings on Cell phone number ********** Nobody has been in contact with me to arrange for collection of the faulty device. See REF no : ********** 2 Provided by Vodacom. Can we please get this matter resolved. You are absolutely ****PY at customer service. Please get staff to assist your customers accordingly. Each consultant I spoke with has been telling me a different story. The new phone will be delivered (exchanged) upon collection of the faulty one. Then the next consultant I spoke to says, that exchange of a faulty device for a new one is no longer done via the couriers. This device is faulty... I want the contract upgrade that was done on 12 November as per REF / Quote no 1- ********** ********** to be reversed.... and then ,my contract with Vodacom to be cancelled.... STOP playing with time, thinking that the longer you take the less GATVOL I am going to be......Please get this matter resolved.