gatvol with vodacom email

three months down the line I am still waiting for Vodacom to assist me. They cant even give me the name of their top manager and ombudsman. I am Tired of writing this story to access my previous vodamails emails. They are the ones that changed the product/system and they must resolve this problem. I am missing important sensitive information that is sitting in that email. They are ****s. Their response is always saying "one of our technician will assist you" not sure if they are still going to manufacture that technician - ek is gatvol. When I call and they fail to assist they will promise that they will also refer (their name is refer and technician wil call) the next thing you receive sms that the call has been closed - disgusting.