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Aziz A

1 reviews | Active since May 2012

04 Apr 2022, 05:36

Gatvol with Vodacom and their lack of customer service

I upgraded my vodacom wifi contract last year and the router which is an Alcatel router keeps kicking me out, I called the Vodacom help desk and I was told that's just the way it is and there is nothing they can do. I was further told to not even go purchase another router as the SIM card won't work in that router. This is an absurd response and I really cannot keep getting kicked out as I work from home.

Lastly, my bill is R235.99 and this month I paid R800 which should leave me with a credit of R564.01 but according to Vodacom statement my credit is R328,02.

Can someone please tell me where the rest of my payment went to????

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Replies (2)
Vodacom
Vodacom's reply04 Apr 2022, 08:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
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Aziz A's update05 Apr 2022, 12:23
Reviewer Update
how do i go about booking this for repair as previos calls to your call centre i was told that is the way the device works
they also told me on your system it is a huawei but i reeived an alcatel

i dont understand what you are saying

my bill per month is R235.99
I paid R800
so in essence i should be in a credit of R500 and not R328, where is the rest of the money