Gatvol With Vodacom

Called Vodacom 2021-11-31 13:48

Vodacom Call log: Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.

Spoke to Zama whom I complained to about the Indian Guy who promised to upgrade my contract to 40GB Day and 40GB night. He never upgraded my contract and gave me a new contract of 20GB Day & 20GB night. I told Zama I’m migrating to Telkom as they are giving me 80GB day & 80GB Night. I told her I don’t want Vodacom anymore she must cancel my contract. Zama said no I mustn’t leave them she will give the same contract that Telkom is giving me and with the contract she will include the router for the same amount of R199.00 per month for 24 months. I then said if that’s the case there’s no need to leave then I will take the contract.

Fast forward when I check what I was given it was not what Zama promised. I received 50GB Day & 30GB Night with he amount of R532.00

Called Vodacom 2022-03-01 11:21 Vodacom Call log: Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.

Spoke to Thobeka about the 50GB contract given Told her that was not the agreement we had with Zama . Zama promised 80GB Day & 80GB Night contract with a Router. I haven’t been given that contract instead I was given 50GB . Thobeka said she spoke spoke to the Manager who was on duty at the time and she reversed the contract so that I can be able to cancel after 48-72 hrs.

Called Vodacom 2022-02-09 12:31

Spoke to Jade and he transferred transferred me to Kiano Kiano transferred me to Lebo Lebo requested the cancellation and router pick up.

Router was never picked up and I have been billed and still given the same contract that I didn’t sign up for.

Went to Vodacom Midrand 2022-05-31 13:21

Please make your way to DESK 02 to begin your Vodacom World Experience. Ticket: B78

Spoke to Modiegi She said she has sent the email to the Manager of Retention and they will get back to me within 48hrs . I have since been waiting.

Welcome to Vodacom World,

Great, you have joined the queue! Your ticket number is B78. Please note that this is an automated SMS, do not reply to this message. 13:15

Yay, it's your turn!

Please make your way to DESK 02 to begin your Vodacom World Experience. Ticket: B78 Please note that this is an automated SMS, do not reply to this message. 13:21

Called Vodacom 2022-06-07 09:37

Spoke to Zama Mdlalose She arranged for the router to be picked up within 48hrs She told me the RAM guys will call within 48hrs to collect the Router at 3359 Thandekile Drive , KAGISO .

I have since been waiting. I’m Gatvol with Vodacom come get your router and cancel the contract as you promised.