AK
Antonie K

1 reviews | Active since Jun 2014

24 Feb 2020, 11:16

GATVOl with pathetic customer service from Vodacom

After numerous phone calls emails etc Vodacom blatantly dont give one damn about costumer service. On my credit report it states I have an outstanding account with them since 2008.

I am trying for the last 3 months to get clarity on this or an invoice. My next step is to aproach the NCR as vodacom is blatantly ignoring this each phone call gets redirected and all agents say they will call back. PATHETIC SERVICE!! My id number is *** and my email is ***.

I will also get my family to move over to telkom mobile because this is not the first complaint of pathetic vodacom on this forum. This is the second complaint with the same issue vodacom rep**** they will get back to me but didn't.

Your service is utterly disgraceful.

If I have an outstanding balance give me the information then I CAN PAY IT!!! GATVOL for you vodacom!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply24 Feb 2020, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AK
Antonie K's update24 Feb 2020, 14:16
Reviewer Update
Via email im not in the country