1 reviews | Active since Sept 2010
"Gatvol" Vodacom dont give a damn about customers
<p>My Vodacom contract was due to expire and I got a call to renew the contract.I renewed my contract based on the telephonic agreement that I will get 1 gig of Data monthly. Since June this year I have not received my data bundle.After numerous calls I was unsuccessful.I then decided to document my calls that I made to the call centre</p> <p> 4 ) Spoke to Tsego 19/10/2016 @ 13h55 explained it all and she slammed the phone in my ear.</p> <p> 3 ) Spoke to Mondli 19/10/2016 @ 11h35 he said sir it will get sorted by 2 Pm latest.</p> <p> 2 ) Spoke to Sipho 14/10/2016 @ 12h12.He spoke to his supervisor Diallen who said it will be sorted out. 1 ) Spoke to Webster Douglas 12/10/2016 he said it will all get sorted out I must wait for a call to confirm.</p> <p>The mobile number that I have my query on is : ********** 006.</p> <p>Frustrated and tored of their incompetence.I am going to cancel my debit order now .If Vodacom dont want to give a service that I pay for then I will port my number.</p> <p>Useless Vodacom.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
19 hours have elapsed.I am still waiting for my issue to get sorted?????????????????.
19 hours have elapsed.I am still waiting for my issue to get sorted?????????????????.
