NM
Naeem M

1 reviews | Active since Sept 2010

19 Oct 2016, 14:20

"Gatvol" Vodacom dont give a damn about customers

<p>My Vodacom contract was due to expire and I got a call to renew the contract.I renewed my contract based on the telephonic agreement that I will get 1 gig of Data monthly. Since June this year I have not received my data bundle.After numerous calls I was unsuccessful.I then decided to document my calls that I made to the call centre</p> <p> 4 ) Spoke to Tsego 19/10/2016 @ 13h55 explained it all and she slammed the phone in my ear.</p> <p> 3 ) Spoke to Mondli 19/10/2016 @ 11h35 he said sir it will get sorted by 2 Pm latest.</p> <p> 2 ) Spoke to Sipho 14/10/2016 @ 12h12.He spoke to his supervisor Diallen who said it will be sorted out. 1 ) Spoke to Webster Douglas 12/10/2016 he said it will all get sorted out I must wait for a call to confirm.</p> <p>The mobile number that I have my query on is : ********** 006.</p> <p>Frustrated and tored of their incompetence.I am going to cancel my debit order now .If Vodacom dont want to give a service that I pay for then I will port my number.</p> <p>Useless Vodacom.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply19 Oct 2016, 14:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NM
Naeem M's update20 Oct 2016, 10:47
Reviewer Update

19 hours have elapsed.I am still waiting for my issue to get sorted?????????????????.