GATVOL VODACOM CUSTOMER

To whom it may concern

I’m Waleed iv been a valid and true Vodacom customer for the past 9 years, the customer service I’m getting is very pathetic I’m either waiting a hour if not more to get through to you guys, iv called on many occasion I’m account is in arears because of Vodacom , I spoke to many of your agents already and they all seem confused, for 9 years I’ve never ever missed a payment, last month of all months my account never went off and I got worried cause this never happened to me, I called in and asked what was the issues, the agent told me I missed a payment and I was so confused I never called in nothing to make any changes on my ACCOUNT no dates nothing, apparently on Vodacom side someone changed my debit date from the 27th to the 15th for every month I was so shocked who would do something like , the lady told me she is going to escalate the matter , till today I never got any feedback, after the whole conversation I told her okay debit the money that owed it’s okay she promised me it will go the same day it’s the 29th of April today I’m still waiting, after waiting for a few days I decided to call again and to hear what’s happening to my account same old same old story spoke to another lady had to re do everything again cause she couldn’t see any changes on her side ,by this time I was very angry already after waiting a whole half an hour to speak to a agent , this time around I got a another promise the lady told me she will deduct the money Vodacom spoke to Absa and they said its fine they can deduct the money out of my account I’m still waiting, I even got a promise that I won’t get any extra charges no banking charges nothing they will only take the money that I owe, I called this morning same issues like couple of weeks then I spoke to another lady this morning and I was even more shocked cause from banking with ABSA all the years the lady confirmed I’m banking with STANDARD BANK it made me even more scared how can my debit dates get changed and banking details get changed without my permission, I’ve asked on many occasion I want to speak to a senior or manger but never get that far. iv even emailed the customer care i haven't gotten a reply at all yet, my line was cut for a whole month for from a mistake VODACOM made and I had to suffer, another funny part i updated my insurance my insurance the 6th of April 2021 I sent all the relevant documents no reply which i had to email again to ask if my device is covered, eventually i get a reply someone asked me what's my cell number like what the **** all my information is on the document i scanned in. the saddest part of all there is no feedback or response on email but when it hit the 27th VODACOM just deducted there money like its nothing and like nothing happened lol. IM SO STRESSED,AND I WANT TO BE COMPENSATED FOR ALL THE DISTRESS THAT VODACOM HAS CAUSED ME.

Looking forward to your prompted response.