RB
Reinhardt B

1 reviews | Active since Feb 2018

28 Feb 2018, 08:29

GATVOL VIR VODACOM

Last night I bought airtime, R 35, made a call that lasted 2min21sec and a second call which lasted 4sec.

this morning when I tried to call, my airtime is finished. i called the call centre, to find out where the airtime has gone to, just to be told that I am subscribed to some stuff, 5 of them.

i asked them by who's authority have these subscriptions been approved, beacuse every subscription that comes through on sms or email I immediately STOP.

Are they not suppose to protect my interest, when I phone vodacom, I have to pass a security voice check, various security answers etc to access my account but any TOM **** & HARRY Vodacom desides to sell my personal detail to can subscribe to my number and it cost me money.

they are literally *****ing my money...

i have given no one permission at anytime to use my number for whatever reason, what happened to the protection of my rights and detail according to RICA, POPI etc

this is unacceptable and I personally feel that VODACOM are ******* by *****ing themselves or participating and benefiting from this.

0
Replies (2)
Vodacom
Vodacom's reply28 Feb 2018, 09:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Feb 2018, 12:11
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM