GATVOL!!!! ridiculous service!!!

Pathetic Service!<br> In September 2016 I upgraded, I choose the CAT B15Q because apparently it cant break!its waterproof, dustproof and shockproof!! in the first week of december it fell and the screen cracked, not so shockproof!! I went to the Vodacom Data shop in Baywest Mall Port Elizabeth, where Dane told me to bring the phone back in in January as the repair service is slow during the festive season! January came and we went back, the phone was sent away for +- 4weeks, when we got it back, we were told that they sent me a new phone! The phone was not tested at the shop, when we got home the sim reader did not word, i could see small loose wires in the sim slot and the sim would not go in at all!! ridiculous! i thought it was a new phone! the following night i had to travel the 40kms back to baywest to hand it in again!! now the job order is complete and they want me to pay R900 for a broken replacement phone! this is **** service. I WANT A NEW PHONE!! Vodacom and CAT must sort this issue out TODAY!!!! I will not pay!!! i pay every month and dont have a phone to show! I will cancel my debit order!!! phone me today to resolve this!!