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Riaan B

1 reviews | Active since Apr 2011

28 Nov 2018, 15:20

GATVOL OF POOR SERVICE

I am GATVOL. Quotation no : 1- ********** ********** I did a contract upgrade on 12 November 2018 , and since the 20 th November I have been having issues with this new mobile phone. Call was logged on 23 November and each and every consultant I spke to advised that it is within the 14 days of delivery, so Vodacom agreed upon each and every call made to them that the faulty mobile phone will be exchanged for a new one. All of the conversations are recorded with Vodacom. So if you need to confirm what I am about to say, please check all of your recordings. It was agreed that upon collection of the faulty device, the new device will be provided at the same time. The consultant's mentioned each time I spoken to him / her that the courier will EXCHANGE the faulty device and provide me with the new device. I can not go without a mobile phone, and do not have any other means of contacting anyone. I have today at approx 15:10 spoken to yet another vodacom representative on the number ********** by the name of Thembilani, excuse the spelling if wrong. And requested that he get to the bottom of this issue, as I am not going to sit on the phone all day in order to get this matter resolved.

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Replies (2)
Vodacom
Vodacom's reply28 Nov 2018, 16:38
Official
 
Dear Customer, 

Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team        
RB
Riaan B's update29 Nov 2018, 07:14
Reviewer Update
To whom it may concern. The consultant that contacted me last night at 19:00.You advised me that the consultant that assisted me regarding my faulty mobile device, confused me with another customer . Are you employing *********** staff? Or are you not providing adequate training? All of the telephone recordings between myself and your staff clearly states that the device will be exchanged for a new one upon the couriers arriving to take the faulty device. I did not take your name down, simply because all conversations are recorded according to Vodacom's mobile greeting services. As I mentioned on more that one occasion as well, I CAN NOT go without a phone as I use it for work applications as well. So it has been made clear to me that you are unwilling to assist me. Therefor I would like to terminate my contract. The service I have been receiving the last 2 weeks are absolutely unheard of.