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Tania A
1 reviews | Active since Jun 2012
07 Nov 2022, 13:38
GATVOL OF PATHETIC SERVICE
I tried to purchase airtime on the Vodacom app using my bank card but the transaction failed. The money was taken from my bank account. I spoke with a Vodacom agent who said they were having issues with card purchases and I had to cancel the failed transaction with the bank. The bank sent me the trace details proving that Vodacom received the money but I still have not been able to speak with anyone at Vodacom who can help me and every time they transfer my call I get disconnected
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Nov 2022, 14:20 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Nov 2022, 14:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Tania A's updateReviewer Update
08 Nov 2022, 08:19I won't hold my breath waiting as I'm still waiting for other call backs your agents have promised
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Tania A's update08 Nov 2022, 08:19
Reviewer Update
I won't hold my breath waiting as I'm still waiting for other call backs your agents have promised
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Tania A's updateReviewer Update
08 Nov 2022, 14:19Hello Vodacom
I'm still waiting for someone to get back to me. Surely your turn around time for queries is better than 24hours?
I'm still waiting for someone to get back to me. Surely your turn around time for queries is better than 24hours?
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Tania A's update08 Nov 2022, 14:19
Reviewer Update
Hello Vodacom
I'm still waiting for someone to get back to me. Surely your turn around time for queries is better than 24hours?
I'm still waiting for someone to get back to me. Surely your turn around time for queries is better than 24hours?
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Tania A's updateReviewer Update
09 Nov 2022, 15:5948 hours and still waiting for someone to get back to me regarding the R200 airtime I never received but paid for. Vodacom is beyond PATHETIC!
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Tania A's update09 Nov 2022, 15:59
Reviewer Update
48 hours and still waiting for someone to get back to me regarding the R200 airtime I never received but paid for. Vodacom is beyond PATHETIC!
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Tania A's updateReviewer Update
10 Nov 2022, 11:13I am still waiting for someone to phone me regarding my query. They give me numbers to phone but I can never get to speak with a human and they keep send me WhatsApp messages to help me but my query isn't on the services listed. Now I got a message to say that they have received many calls from my number and have blocked it to prevent *****. Vodacom is the one who has committed ***** against me and nobody can help me.
I have tried to contact your customer services but nobody there can help me and they say I must go to a Vodacom store. I am on disability, my income is limited and getting to a store is difficult for me.
I have tried to contact your customer services but nobody there can help me and they say I must go to a Vodacom store. I am on disability, my income is limited and getting to a store is difficult for me.
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Tania A's update10 Nov 2022, 11:13
Reviewer Update
I am still waiting for someone to phone me regarding my query. They give me numbers to phone but I can never get to speak with a human and they keep send me WhatsApp messages to help me but my query isn't on the services listed. Now I got a message to say that they have received many calls from my number and have blocked it to prevent *****. Vodacom is the one who has committed ***** against me and nobody can help me.
I have tried to contact your customer services but nobody there can help me and they say I must go to a Vodacom store. I am on disability, my income is limited and getting to a store is difficult for me.
I have tried to contact your customer services but nobody there can help me and they say I must go to a Vodacom store. I am on disability, my income is limited and getting to a store is difficult for me.