GATVOL of bad SERVICE !

Vodacom is useless! my phone got ****** in April, I got a new phone through the insurance, and want to downgrade my contract, however the woman upgraded it during my visit and did not explain the cost implication I would face for the next 4 months, I am not sure which person it was in the 4U shop (no one knows...magic), however a guy named Laurence assisted with my issue, never called me back, left it paid the extra money last month and now it seems as though the contract is even more messed up then it was before I even went! every staff member is rude no one helps on the calls, and when they put you through to the accounts they cannot even pick up my number !!! now it has been downgraded to the original package and im paying even more! I am not getting anywhere and am wasting more airtime and minutes than ever before! I CANNOT WAIT TO BE DONE WITH YOU VODACOM!!!!! If I could afford to close my phone account with you today I would! WORST SERVICE PROVIDER ! I have been trying to sort this for 2 months!NO one helps ???